Customer Service Supervisor

Job description

Passenger Service Supervisor will have primary oversight of the fast-paced airport Passenger service environment providing quality Passenger service, ticketing, check-in processing, luggage claim handling and service assistance to all traveling passengers. Primary accountabilities and duties include: - Ensure accuracy of all weight and balance requirements. - Promptly handle all Passenger service complaints with a focus on positive resolution. - Responsible for staff scheduling, leadership development and employee accountability. - Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation. - Assist customers with special needs and unaccompanied minors. - When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet, approximately 2-3 times per day and responsible for open/closing aircraft doors. - Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags. - Ensure the safe and secure operations, in accordance with th...