Warranty Cancellations Manager - RideNow Allen

Job description

RideNow Powersports is seeking a detail-oriented Warranty Cancellations Manager to join our Allen team! JOB SUMMARY: Manages a team that is responsible for collections, processing, and researching aftermarket service contracts to support the Warranty Cancellations team and RideNow dealership locations. ESSENTIAL DUTIES AND RESPONSIBILITIES: department and dealerships as a whole. - Manages a team of Warranty Cancellations Administrators. - Assist with the answering of incoming email communication. - Assist with the answering of calls to the department phone line and escalations. - Assist processing incoming check refund calculations for pending cancellations. - Research aging cancellation requests and work through problem resolution. - Process all incoming cancellation requests for an assigned territory - Ensures the Cancellations team meets processing goals of 80% closures in 30 days personally and group average. - Provide exceptional customer service to both internal and external customers. - Any other specific duties deemed necessary for the overall success of the - Maintains a positive working relationship with all other employees. - Must be able to sit for prolonged periods of...