Senior Site Reliability Engineer

Job description

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses. The Senior Site Reliability Engineer (SRE) is responsible for ensuring reliability, observability, and operational excellence across Tactile Medical’s digital products and internal platforms. This includes the digital therapy ecosystem (mobile apps, React portals, clinician tools), the .NET API layer, CosmosDB backed data platforms, WooCommerce commerce components, Azure Service Bus integrations, and the cloud infrastructure that supports regulated medical device workflows. This role sits at the intersection of DevOps, cloud operations, compliance, and product support, ensuring that production systems meet uptime expectations and regulatory requirements while enabling rapid iteration for the Digital Solutions and Software Engineering teams. The SRE will help establish and mature the operational reliability strategy — including incident management, performance monitoring, infrastructure automation, and continuous improvement — with a specific focus on supporting a regulated medical device + digital health environment. The systems manage...