Knowledge Management Lead

Job description

Job Description The Knowledge Management Lead: Full time / Hybrid: Cracow, Poland: Why join Rolls‑Royce?: At Rolls‑Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls‑Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture. The Knowledge Management Lead is responsible for developing, maintaining, and evolving an intelligent, AI-ready knowledge ecosystem that supports service delivery, operational efficiency, and continuous learning for People Services as part of Rolls-Royce Group Business Services (RR GBS). This role ensures knowledge is captured, structured, and optimized for both human and machine use enabling generative AI, virtual agents, and predictive service experiences for People Services. As a key enabler of the ServiceNow re-implementation and GBS transformation, the Knowledge Management leader drives the transition from...