Store Operations Specialist

Job description

At DICK’S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today! OVERVIEW: Job Duties & Responsibilities Provide support for Store Process and Services Owners with a variety of tasks including: editing SOP’s and keeping them updated on DSGN, supporting the execution of annual operational tasks (e.g., Holiday Hardware Health Check, Stockroom Attack), working cross-functionally to support seamless operations for uniform design, procurement, and allocation for all banners, and supporting the coordination of technology updates and rollouts across all banners. Manages the Store Solutions inbox. Reviews inbound inquiries, provides responses to routine questions, routes escalations to Process Owners, and tracks resolution progress. Drafts, edits, and submits store-facing communications, including HomePlate tasks, weekly...