Manager, Professional Services Delivery (EMEA)

Job description

Description Our Professional Services team is the engine of customer value. We are looking for a Manager of Professional Services Delivery to lead our EMEA Delivery and Engagement Managers. This is not a traditional PMO role; it is a high-impact leadership position that requires a blend of commercial acumen, operational rigour, and a "Product-First" mentality. You will be responsible for the regional P&L of your delivery pod, ensuring that implementations are fast, profitable, and strategically aligned with our customers' business goals. About The Role: What You’ll Do: 1. Strategic Team & Operational Leadership 2. Post-Sales Excellence & Value Realization 3. Pre-Sales & Commercial Strategy - Scale the Function: Lead, coach, and mentor a multicultural team of Delivery and Engagement Managers. Shift the team from "bespoke execution" to "standardized excellence." - Operational Rigour: Own regional KPIs including Billable Utilization, On-time, On-budget, and Time-to-Value (TTV), Retention (NDR, GDR) and Services Attach Rate. - Resource Intelligence: Lead capacity planning and forecasting to ensure we stay ahead of the sales pipeline while maintaining healthy team margins. - Executive G...