Customer Service Advisor - Energy (London)

Job description

What you'll do... The types of people we would love to hear from are those that are... - ⚡ Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache. - 💡 Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast. - 📞 End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time. - 🧠 Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense. - ❤️ Treat every customer with the care you’d give gran . We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like. - 🌍 Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact. - ⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit better. - 🧐 Ask questions and embrace change ....