Owner Experience Agent - Porto

Job description

🌟 Owner Experience Agent (Portuguese & English) – GuestReady | Porto (Hybrid) Are you passionate about delivering outstanding service and creating meaningful client experiences? At GuestReady , we’re looking for an Owner Experience Agent to become the trusted point of contact for our business partners — property owners. You’ll join a fast-paced, international environment where your impact will directly shape owner satisfaction and loyalty. 🚀 Your Mission Act as the primary point of contact for property owners , ensuring fast, professional, and high-quality support across multiple communication channels. 🔑 Key Responsibilities 💬 Multichannel Owner Support Handle owner inquiries via email, phone, chat, and CRM tools, delivering clear, structured, and high-quality responses aligned with top hospitality standards. 🧩 End-to-End Case Management Take full ownership of requests from start to finish: triage, investigate, resolve, document, and escalate when needed, in line with SLAs. 🔍 Problem Solving & Root-Cause Analysis Identify and resolve issues across the owner journey (onboarding, listings/tools, operations, financial coordination), while proposing improvements. 📊 CRM Excellence & Da...