AI / ML Engineer
Third Way Health · Cambridge, Massachusetts, US
Who we are Third Way Health helps medical practices across the United States improve the patient experience while reducing the administrative burden on pract...
Job description
Who we are Third Way Health helps medical practices across the United States improve the patient experience while reducing the administrative burden on practice owners. We enable practices to enhance the experience of their patients by providing them with a leading service automation platform and a world class team of service representatives. What unites us is our passion to support physicians and provide better access for patients from all backgrounds. About the position: We're seeking a Senior ML Engineer to build next-generation AI systems that help millions of patients access care faster. You'll architect production ML infrastructure handling thousands of hours of service interactions daily in a highly regulated healthcare environment. This is a high-impact individual contributor role—ideal for someone eager to “own the outcome” and push the boundaries of “high tech + high touch” care experiences. Responsibilities: - Architect and build large-scale AI systems that integrate high-volume voice, text, and contextual event streams with extensive knowledge bases to deliver real-time recommendations, automations, and decision support. - Design and operate workflow-oriented AI systems...