Card Disputes Specialist German

Job description

Shape the Future of Payments with Nexi in 2026 Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment. Why This Role Is Right for You As a Card Disputes Specialist you’ll play a critical role in ensuring fair, timely and compliant handling of disputed card transactions for customers across Germany, Austria and Switzerland. In this role, you combine analytical precision, clear communication and expert knowledge of card-scheme regulations to resolve disputes efficiently while delivering an outstanding customer experience. You will work closely with cardholders, merchants and internal teams to investigate cases, apply scheme rules and help protect our customers from unauthorized or incorrect charges. About Your Future Role: In this position, you will: Identify trends to improve internal processes and enhance customer experience What Makes You a Great Fit We’re looking for someone eager to make a difference. - Ma...