Director, Customer Success, CX

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? As a Director of Customer Success, you will lead strategic account engagement across a portfolio of top-tier enterprise clients. Your mission: deliver measurable value, accelerate adoption of our cloud-native, AI powered platform and drive long-term customer success and growth. You’ll act as a trusted advisor to C-level stakeholders, aligning our innovative capabilities to customer business goals while orchestrating cross-functional teams to deliver exceptional service , seamless delivery and tangible results. How will you make an impact? Customer Success & Relationship Leadership: - Build strong, enduring relationships with senior client executives, becoming a key strategic partner and advocate for the customer. - Champion the full post-sale customer lifecycle—onboarding, adoption, optimization, and renewal—focused on delivering value realization. - Conduct Execut...