Hotel 1928 Guest Services Manager

Job description

Collegiate Hotel Group® is seeking a Guest Service Manager to join Hotel 1928 and its brilliant team of hospitality enthusiasts. JOB DUTIES AND RESPONSIBILITIES: - Monitors daily status of rooms, rates, discount rates and packages - Maintains current list of available rooms for walk situations - Coordinates blocking of rooms for groups - Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations - Communicates hotel’s unique design elements for effective storytelling - Reviews and understands budgeted staffing levels to ensure that guest service, operational needs and financial objectives are met - Reviews guest satisfaction results and property audits to identify areas of improvement - Drives Front Desk Upsell Program in order to assist in maximizing hotel revenue - Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify an address employee opportunity areas - Ensures staff communicates effectively with other hotel departments - Maintains productive relationship with Valet Parking provider - Regularly reviews department budget to meet budgeted wages and general expenses - Ensur...