Airport Customer Service Agent

Job description

The Airport Customer Service Agent provides assistance and information to Airport passengers. Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM) Basic Qualifications: - Must be 18 years of age or older - No high school diploma, GED or college degree required - No experience required and on the job training provided Responsibilities: Act as a Welcome Ambassador for arriving passengers - One (1) year of customer service or similar work experience preferred - Act as a Welcome Ambassador for arriving passengers - Greet and engage with passengers in and around the terminal area to offer informational assistance - Communicate effectively with passengers regarding airport and airline services available - Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights - Escort unaccompanied minors - Assist with baggage as required - Monitor and enforce carry-on baggage size requirements - Coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers dur...