Card Services Specialist I

Job description

Overview The responsibilities of the Card Services Specialist I include providing assistance for all Trustmark card products to both internal and external customers and providing support functions for the maintenance and security of these cards. The primary goal of this job is to provide superior customer satisfaction as well as to ensure adherence to all applicable laws and regulations. Responsibilities: - Provide general inquiry assistance for Trustmark Card products for internal and external clients such as balance information, transaction detail, payment information, due date, card issuance information and research requests. - Handle monetary card maintenance including Speedpay payments, research and correction of payment errors, and finance charge and fee referrals. - Handle non-monetary maintenance such as address changes, closing accounts, name changes, blocking and reorder of card(s), processing returned cards, adding signers, and reporting of fraudulent transactions to national networks. - Provide departmental support which will include one or more of the following: uploading statements, monitoring the report for instant issue, monitoring the report for eZCard. - May be ca...