Officer, Loss Prevention & Investigations - Universal Kids Resort

Job description

JOB SUMMARY: Responsible for the protection of company assets by engaging in the prevention of theft by way of observing, detecting, and apprehending shoplifters at Universal Kids Resort (UKR). Supports the investigation of any illegal act, crime and violation of company policy and deterring additional illegal activity that may occur across UKR property, including the theme park and hotel. JOB RESPONSIBILITIES: - Proactively conducts undercover surveillance of Guests and Team Members as it relates to theft, performing the collection of physical evidence, electronic and performing physical surveillance. Assists with performing behavioral detection for special events as directed. - Conducts investigations into Guest and Team Member misconduct resort-wide including; theft, violations of company policy and other internal matters. Performs the investigation methodology including the collection of physical evidence, electronic and physical surveillance, conducting interviews utilizing the Wicklander-Zulawski Interview Method, obtaining written statements and completing case reports. - Adheres to specialized observational policies to attain productive apprehensions. Initiates professional...