Data Center Regional Operations Director

Job description

The role operates in a fast-paced, mission-critical data center environment that requires close coordination across 24/7 operations, technical teams, and customer-facing functions. The individual will regularly interact with cross-functional stakeholders including operations staff, engineering teams, senior leadership, vendors, contractors, and enterprise or hyperscale customers to ensure seamless service delivery. The position also requires experience working within unionized environments, including managing union labor, adhering to collective bargaining agreements, and maintaining effective labor relations while driving operational performance. Essential Fuctions: Facilities & Operations Management: - Oversee day-to-day operations of critical infrastructure systems, including power, cooling (air production & distribution), fire/life safety, and access control - Develop and implement preventive and predictive maintenance programs to ensure system reliability and uptime - Monitor and report on SLA performance and operational KPIs - Ensure all facilities operate in accordance with established policies, procedures, and best practices Customer Implementation & Service Delivery: - Part...