Commercial Assistant

Job description

Job Description Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry present in 65 countries across the globe with 4,300 employees. Our knowledgeable teams of industry, market and technical experts are dedicated to a specific market within Life Sciences and Industrial Chemicals. Azelis Group NV is listed on Euronext Brussels under ticker AZE. Across our extensive network of more than 70 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers’ product development process. We are looking for a Commercial Assistant for our CASE team in Umraniye/Istanbul. Main Accountabilities: Serve as first and direct point of contact for Customers and ensure timely communication on product specifications (product changes, legal aspects, PBMs ...). Follow-up on customer satisfaction, facilitate response to customer questionnaires. Assist customers in accessing and navigating the customer portal to ensure a smooth and user-friendly digital experience.. Encourage the use of the customer portals and the e-Lab (where applicable). Generate best-in-class customer engagement...