Fraud Manager

Job description

Primary Location: 5519 Glenwood Hills PKWY Employee Status: Full-Time: Workplace Type: Fully On-Site: Who we are: At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life. About this position: The Fraud Manager is responsible for assisting members with their fraud accounts and answering identity theft questions, fraudulent checks, ACH, credit reporting and warranty claims. They are responsible for employee reviews, daily scheduling, training, project management, and employee development and coaching. What you’ll do: Considered to be a subject matter expert (SME) training and mentoring all new hires as well as providing assistance where and when needed, including but not limited to, handling escalated calls, monitoring and distributing daily work, daily scheduling training classes and project management. Establishes staff goals, monitors progress, and directs the workflow of the department to assure standards are met. Responsible for performance evaluations and annual review of perfo...