Global Operational Account Management (CL)

Job description

Job Purpose: To ensure flawless operational execution for assigned strategic global account(s), delivering service excellence, compliance, and innovation across all regions. The role acts as the global point of coordination between regional operations and the client, driving consistency, efficiency, and continuous improvement. This position is the single global operational authority for assigned accounts, ensuring harmonized operating models, KPI frameworks, margin governance, and transformation execution across regions, countries, and sites. It operates as the operational counterpart to Global Account Management, ensuring DP World delivers standardized, future-ready and financially sustainable global operations. Working in close partnership with the Global VP Operations Account Management (Contract Logistics), Global and Regional Operations leadership, and Global and regional account management (Commercial) this role safeguards profitability, scalability and long-term account sustainability. Key Accountabilities: Global Operations Leadership: - Act as the single global operational authority for assigned Global Strategic Accounts - Ensure adherence to SLAs and operational KPIs acro...