Sr Technical Account Manager

Job description

Summary Sr Technical Account Manager - Remote within US The Senior Technical Account Manager is a pivotal role within our organization, serving as the primary bridge between our retail teams, clients, and engineering departments. This position requires a comprehensive understanding of all Advantage technology systems and resources within the Technology Division. Serving as a trusted advisor and strategic partner to the business, the Senior Technical Account Manager bridges the gap between supported teams (typically 3-5 teams, varying by size and complexity) and the broader Technology team. As part of a team in a fast-paced environment, this position requires the ability to work autonomously and independently make informed decisions while adhering to strict deadlines. This incumbent has in-depth knowledge of products and solutions for each customer’s unique technical environment. The Senior Technical Account Manager is an advocate that proactively engages the appropriate resources, leverages specialized expertise, and drives technical direction to resolve product issues and critical incidents with minimal disruption to the business. Exceptional communication and presentation skills...