Member Services Navigator II - Mount Sinai Solutions

Job description

Our navigators support membership-based health centers. Our patients are members, and navigators help members via phone, chat, text, and e-mail to navigate the health care system -- starting with the services available at our health centers, and extending to the broader Mount Sinai Health System. You will be joining a growing team that is focused on delivering a fantastic member experience. Seamlessly navigate members through their healthcare journeys Build and improve our growing team and operations Ensure a specific customer’s needs are met - Serve as a single point of contact for member health care questions, including assistance with appointment scheduling, access to medical records, coordination across primary and specialty care providers, benefits and billing questions, technology troubleshooting, and more - Help members to identify and access high-quality health care providers specific to their personal preferences and needs, including referral research, scheduling, follow-up, and prior authorizations - Develop a deep understanding of members’ health benefits to explain their options and expected financial responsibility - Coordinate with our health center providers and staf...