Project Manager Lead

Job description

Benefits: - Company parties - Dental insurance - Health insurance - Vision insurance Position Summary: The Project Manager Lead is responsible for strengthening project delivery by supporting, coaching, and guiding Project Managers while ensuring a consistent and high-quality customer experience. This role focuses on escalation management, maintaining gross margins, team development, and maintaining operational rhythm through structured milestone meetings.. Scope of Role: Project Manager coaching and development Customer escalation resolution Milestone Meeting facilitation and project oversight Operational consistency and visibility· Knowledge of Insurance guidelines and programs Essential Duties/Responsibilities: Project Management Coaching & Development a. Provide ongoing coaching and mentorship to Project Managers. b. Conduct regular 1:1 meetings focused on performance, growth, and problem-solving. c. Review active files to identify coaching opportunities and reinforce best practices. d. Support underperforming team members through structured improvement plans. e. Deliver training on: i. Scope accuracy ii. Customer communication iii. Cycle time management iv. Job execution stand...