Whatever/Whenever Manager

Job description

AUTHENTICALLY YOU: Explore a bold new career path at W Hotels, where your natural talent is celebrated, and your individuality fuels our culture. W’s work environment is crafted to spark imagination, ignite curiosity, and bring the iconic W experience to life for our guests. CURATING ORIGINALITY TAKES TALENT: W Sydney is now casting for an Whatever/Whenever Manager to lead our Guest Services Department. Reporting to the Executive Assistant Manager of Rooms, this integral role will manage our Whatever/Whenever team who are responsible for handling all internal/external calls, emails, and queries, guest requests, and in room dining orders. Driving the Whatever/Whenever service culture throughout all guest interactions will be a foundation, with add itional responsibilities including, but not limited to; - Manages day-to-day operations, ensuring quality and standards meet the expectations of guests; - Handle complaints, settle disputes, and resolve grievances and conflicts; - Drive GXP/Digital Experience Performance; - Executes and adapts W Hotels BSA through HIDs (SOPs), frequent training, and audits; - Montiors GXP/CEC time sensitive cases prior to escalation; - Oversees the financi...