Next Generation Customer Experience (Omnichannel) Manager
Takeda · Toronto, Ontario, CA
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my applic...
Job description
By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description: ROLE OBJECTIVE: The NGCE Manager drives next generation customer experience for healthcare professionals and patients by developing and implementing data driven, omnichannel engagement strategies in partnership with cross-functional business partners. The role blends data-driven customer journey planning, digital expertise, and cross functional collaboration to elevate customer value and enable organizational transformation. KEY ACCOUNTABILITIES: - Partner with cross functional teams to design and optimize data-driven and AI enabled omnichannel customer journeys. - Ensure local customer needs and insights are reflected in IBU and Canada NGCE strategies. - Cocreate scalable, insight driven customer solutions across digital, field, and traditional channels. - Build NGCE capability by upskilling teams in omnichannel customer...