Transcon Inbound Agent

Job description

Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago. - 15,000 trained professionals - 250+ locations worldwide - Fortune 500 - Globally unified systems Job Description: Manage the on-time and accurate delivery of inbound Transcon shipments with a sense of urgency. Offer best-in-class customer service to Expeditors customers and network of origin branches. KEY RESPONSIBILITIES: People · Exceed customer expectations by anticipating, understanding, and meeting their needs · Be proactive and timely to resolve operational challenges, including escalation to management when necessary. · Build rapport and exhibit empathy and consistency during interactions, to improve customer satisfaction with customers. · Maintain good relationships with...