Lead Systems Operations Engineer

Job description

About this role: Well Fargo is seeking a highly skilled and forward-thinking Lead Systems Operations Engineer to join our API SRE & Operations team within CTO Platform Services team. This role is ideal for someone passionate about building scalable, resilient, and intelligent infrastructure solutions. You will play a key role in driving automation, reducing operational toil, and enabling self-service capabilities through cutting-edge technologies including Generative AI and Agent development. In this role, you will: - Lead complex, large‑scale Systems Operations initiatives and provide high‑level technical consultation - Drive daily production support for Apigee OPDK and Apigee Hybrid, ensuring platform uptime, stability, and performance - Manage and maintain core Apigee components (Routers, MPs, MART, Zookeeper, Cassandra, Postgres, runtime infrastructure) - Lead operational support for IBM DataPower Gateways, including firmware upgrades, domain and service configurations - Own and resolve P1/P2/P3 high‑severity incidents, including deep technical troubleshooting and rapid mitigation - Perform detailed Root Cause Analysis (RCA) and drive permanent corrective actions - Lead communi...