Voice Activations Representative

Job description

General Summary of Position: Granite is currently seeking applicants for our Voice Activations team to support our voice related products and services (HPBX, SIP, ePOTS, RCFs, Epik). This individual will be responsible for contributing to the technical implementation of our IP voice services at customer locations, from strategic planning and order configurations through to turning up and troubleshooting IP voice services. We are looking for representatives preferably with experience in the VoIP technology space or relevant technical background willing to learn and excel in the field. Duties and Responsibilities: - Use internal system to run through activation queue - Assist technicians and customers on the phone - Handle escalation support for voice product activations both internally and to customers - Troubleshoot services and devices in the field with customers and technicians - Update configurations and/or order details to create successful turn up of services for customer - Reconfigure Routers or equipment Required Qualifications: - Technical background or desire to grow in technical field - Strong organizational skills - Ability to work independently and make judgement calls...