Technical Support Specialist

Job description

We are looking for motivated individuals who want to continue their careers in technology and technical services. Would you thrive in a small support center where you can learn about the technology and innovations driving the bowling and entertainment industry? We are looking for a skilled individual to become the newest member of our professional Technical Support team. As a Technical Support Specialist, you will provide support to our customers by phone, email, chat, and using various remote support tools. Our customers are a combination of large and small businesses, some with little or no in-house IT expertise. We are not just looking for the best technical skills; we are also looking for folks who interact well with customers - whether they are the business owner, front desk staff, or mechanic. We are a growth-focused employer dedicated to further developing these skills in our employees. Essential Functions: - Answer and respond to technical issues via inbound calls, chats, and emails from external customers and end-users of QubicaAMF products. - Use your sleuthing skills to troubleshoot a possible wiring issue. - Diagnose and fix computers that just won’t boot. - Team up wit...