Shop Supervisor - Tractor

Job description

Working Hours/Days 6:30am - 3:30pm Overview: Shop supervisor is accountable for the efficiency and discipline of all shop technicians assigned to him/her. He/she must possess a deep knowledge of construction equipment repair processes and have excellent organizational skills. Customer relations and customer satisfaction are also key ingredients of the job. Basic Duties: - Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork - Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability - Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy - Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency - Manage service, repair and reconditioning of machines and components. - Manage shop service customer communications and instill deep customer loyalty. - Manage the work order process from opening jobs through job invoicing - Develop quotes for complex jobs and quote approvals - Consistently enforce work rules and company policies - Effectively manage all Work...