Virtual Store Manager

Job description

VitalSource ®, is hiring a Virtual Store Manager to contribute to our Customer Success team located in San Diego, California. This is a hybrid role that combines on-campus support with remote work. The schedule includes three days on campus during high-volume periods, full in-person support during launch periods (approximately three weeks), and 2–3 days on campus as needed on a regular basis. Occasional travel is required up to 25% for customer visits, in-person team meetings, and conferences. As a Virtual Store Manager, you’ll own the day-to-day success of a portfolio of institutional partners—driving adoption, revenue, and satisfaction through strategic, term-based planning. You’ll lead term readiness, facilitate stakeholder meetings and business reviews, and partner cross-functionally to deliver on commitments. Using performance insights and customer feedback, you’ll identify risks, uncover opportunities, and champion best practices—ensuring a seamless, high-quality customer experience every step of the way. Key Responsibilities: - Own portfolio outcomes for standard complexity accounts by creating, maintaining, and executing Success Plans to achieve revenue and customer satisfa...