Software Support Analyst

Job description

Compensation Details: $75000 - $90000 per year Job Description: POSITION SUMMARY : Describe the primary function of the position ( what the position must accomplish) and the major objective ( why that function is performed) in one or two sentences. The Software Support Analyst will play a crucial role in providing ongoing support and optimizing the software platforms for Ace Handyman Services and Ace Hardware Painting Services, serving as a subject matter expert for ServiceTitan, Monday.com, and other software platforms. This position also assists with onboarding new businesses, ensuring smooth integration and effective utilization of our systems. PRINCIPAL ACTIVITIES : List a series of brief statements (about five to eight) that describe the major activities or functions for which this position is held accountable. Include information such as the level of discretion, judgment, analysis, and complexity related to each activity. Major Activities/Accountabilities: - Provide personalized one-on-one sessions and webinars for franchisees and staff throughout the onboarding and post-go-live phases, guaranteeing their success and expertise with ServiceTitan. - Develop and deliver targeted...