L3 IT Support Specilalist

Job description

How You Will Make and Impact: ● Provide in-person support for users in the IT Lounge ● Respond to user requests via standard support tools like chat and ticketing systems ● Troubleshoot hardware and software problems with Apple, Windows, and ChromeOS products, including desktop and laptop hardware ● Build and deploy new laptops using standard deployment tools like JAMF, Intune ● Participate in the IT on-boarding experience and IT welcome sessions ● Manage system access for Asana’s users ● Deploy and support software to end-users ● Help to maintain functionality in conference rooms and all-hands spaces ● Manage hardware and software inventory What You Will Need To Succeed: ● Experience in IT support roles that includes: ○ Hardware troubleshooting experience on common business systems including Apple, Windows, and Chromebooks. ○ Basic AV and networking skills, including an understanding of video conferencing, WiFi, VPN, etc ○ Experience with being part of a distributed team, whose main HQ might be in another location ○ Experience using and managing ticket-based enterprise workflow management systems, particularly Asana, Zendesk or similar ● A positive, service-oriented attitude ● Soli...