Utilities Exception Processing Associate Manager | Chesapeake, VA | Onsite | 6-Month Contract

Job description

Job Description Sutherland is seeking a Utilities Exception Processing Associate Manager who will be responsible for managing end-to-end utilities exception processing services. The role combines operational oversight across utilities service transfers, terminations, provider coordination, billing discrepancy resolution, and payments on behalf of failed sublessors. The role acts as the primary escalation and governance point, ensuring SLA adherence, compliance, and continuous improvement. ***NOTE, THIS IS AN ONSITE, 6-MONTH CONTRACT POSITION***: Key Responsibilities: - Manage utilities exception processing services - Oversee utilities service terminations and transfers including validation, documentation, and final bill reconciliation - Act as primary liaison with utility providers, landlords, third-party bill payers, and sublease tenants - Manage utilities billing discrepancy resolution including CAM and shared cost allocations - Oversee payments on behalf of failed or defaulting sublessors in coordination with legal teams - Ensure SOP adherence, documentation accuracy, and maintenance of audit trails - Handle escalations related to service disruptions, disputes, and compliance ri...