Account Director

Job description

We are currently seeking to appoint an Account Director to lead an iconic national enterprise partnership and drive the commercial success of the account, based in Mascot, Sydney. In this role, you will shape the account strategy, strengthen executive stakeholder relationships, and ensure we deliver on our contractual commitments while creating measurable value for the customer. Leading commercial governance, manage risk and escalations, and identify growth opportunities across the account including renewals, uplifts and new services while enabling high-performing teams to deliver. At Kinetic IT, we aim to be true partners to our customers, building enduring and authentic relationships and providing high-benefit, outcome-driven services in a rapidly changing marketplace. About You: This role suits a commercially astute, customer-first leader with a strong grasp of service performance how to monitor, measure and continuously improve outcomes in complex environments. Confidence, authenticity and calm escalation leadership are essential, with the ability to represent Kinetic IT credibly at executive level while staying connected to the delivery crew. Success in this role will be under...