Customer Service Representative with German

Job description

If you are looking for an opportunity to grow, Emerson has an opening for you as Customer Service Representative. In this role, you will ensure a positive customer experience and the fast, accurate processing of customer orders from booking through invoicing. You will provide timely and knowledgeable support to customers at every stage of the order lifecycle, proactively addressing and resolving any issues. You will also work closely with technical support and outside sales to ensure effective collaboration and prompt resolution of customer needs. We look forward to seeing your application! In This Role, Your Responsibilities Will Be: - Ensure consistent and effective customer service across all channels (phone, email, etc.), covering order management, fulfilment, problem solving, and general support. - Provide, verify, and ensure the accuracy of all customer and order-related information to enable efficient and correct order entry. - Perform contract review and ensure strict application of price policies (SOCX) and ITC requirements, escalating any discrepancies to management. - Monitor the order book daily, proactively coordinating with planning, warehouse, and other departments t...