Senior Director, Kidney and Patient Support Technology

Job description

Job Description Role Overview: The Sr. Director, Commercial Technology Business Engagement Leader – Kidney & Patient Services is responsible for executing and operationalizing commercial technology capabilities in direct support of the North America Kidney Business Unit and the Patient Services Program. Reporting the Executive Director, US Commercial Technology this role acts as the day‑to‑day technology leader embedded with Kidney commercial and patient services leadership, accountable for translating business priorities into deliverable roadmaps, funded initiatives, and reliable operations. The Sr. Director ensures that technology solutions—spanning CRM, digital engagement, data, analytics, and AI‑enabled workflows—are implemented effectively, adopted by the business, and operated reliably within a regulated environment. Key Responsibilities: 1. Kidney & Patient Services Technology Partnership 2. Roadmap Execution & Delivery Leadership 3. Operational Ownership & Governance 4. AI & Data Enablement (Execution Focus) 5. Cross‑Functional & Vendor Coordination 6. Team & Financial Management - Serve as the primary technology partner for Kidney Business Unit and Patient Services leaders...