Customer Service Technical Associate – Application Technical Support

Job description

At Wolters Kluwer TAA, customer experience is core to everything we do. Our Service Excellence Team’s top priority is to make our customers successful and to ensure that their experience using Wolters Kluwer’s products is delightful, by delivering high quality, speedy, personable, and conversational support. As a Customer Service Technical Associate, you are responsible for the success of our customers. This is a demanding role that requires a unique skillset to provide resolution to moderate and complex inquiries on our Tax and Accounting products, by phone, online chat, or email. As the voice of Wolters Kluwer, you will act both as an advocate for our product, and as a champion for our users. Your job is to ensure that Wolters Kluwer customers have the best experience possible, no matter what channel they choose to contact us. We take customer service seriously and this position is essential to the team’s success. This is the perfect role for someone looking to get into Product Management, Product Development, and Sales. Essential Duties and responsibilities: Partner with our customers to effectively resolve customer questions through phone (primary channel), chat and email for s...