Service Desk Intern

Job description

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you! Job Description: WHAT’S IN IT FOR YOU?: Competitive salary ($23.00 - $24.00) The opportunity to join a continuously growing organization with focus on Diversity and Inclusion The opportunity to work with an industry leader in manufacturing WHEN YOU JOIN US YOU WILL BE;: Operational Delivery: Provide first response, initial triage and troubleshooting for all support items received through all channels - phone, email, ticket system/web portal, walk up - for on premise & remotely connected staff across all Global locations in line with defined service metrics, SLA’s and OLA’s. Provide 2nd level support, including deskside support and travel to regional locations as may be needed. Ensure tickets are created for all client contacts. Ensure incoming tickets are accurat...