Junior Customer Service Controller (all genders)
ABOUT YOU SE & Co. KG · Hamburg, DE
Company Description ABOUT YOU is one of Europe’s fastest growing e-commerce companies. Based in Hamburg and Berlin, we operate at the intersection of fashion...
Job description
Company Description ABOUT YOU is one of Europe’s fastest growing e-commerce companies. Based in Hamburg and Berlin, we operate at the intersection of fashion and technology. Our mission is to rethink online shopping and make it personal and seamless. This takes more than good ideas. It takes people who take initiative and challenge the status quo. We believe in flat hierarchies, direct communication, and pragmatic decisions. No long approval chains. Just ownership, trust, and clear responsibility. We work hard, but we also believe in enjoying the ride together - over team lunches, afterwork drinks, company events, or a quick coffee in between meetings. If this sounds like you, ABOUT YOU could be the right place to bring in your perspective. Job Description: - Continuously optimize key customer service KPIs as well as reporting and controlling structures to enable data-driven decision-making - Evaluate and improve existing CS controlling processes and develop business cases for optimization - Prepare volume and cost forecasts, plan budgets, and continuously adjust them - Analyze operational drivers in customer service and derive measures to improve efficiency and customer experience...