Queue Coordinator (QC1) (Government)

Job description

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant. AT&T has an opening for a Ticket Coordinator: To perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met. This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Description of Job Duties/Responsibilities: Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph) Required Qualifications: Two (2) years’ experi...