Assistant Service Manager

Job description

Job DetailsJob Location: Kewanee, IL 61443Position Type: Full TimeSalary Range: $60,000.00 - $75,000.00 Salary/yearPurpose: The Assistant Service Manager will provide leadership in motivating service technicians while efficiently coordinating, scheduling, and managing service technicians time and support the Service Manager in keeping the pipeline filled with work. The Assistant Service Manager is responsible for managing the entire work order lifecycle from opening the work order to invoicing the customer. Additionally, the Assistant Service Manager will communicate with the customer as needed with regards to quotes, job status, and scheduling. This individual may coordinate activities with other departments of the dealership to best serve the needs of the customer and employees. They may supervise technicians to ensure an excellent customer experience. Responsibilities: Provide support in keeping the pipeline filled with work, manage customer experience to exceed benchmarks Support the execution of consistent HTI service department processes that yield high productivity, charge out efficiency, excellent expense control and an outstanding customer experience Schedule and assign jo...