Intake Coordinator, Patient Care Quality Office

Job description

Description JOB SUMMARY: In accordance with the Vision, Purpose and Values, and strategic priorities of the Vancouver Coastal Health Authority (VCH), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to the Regional Director, Patient Care Quality Office (PCQO), and working closely with the PCQO Regional Manager and PCQO Liaisons, the PCQO Intake Coordinator supports Vancouver Coastal Health (VCH) in its focus on establishing and maintaining effective relationships with our patients/clients/residents. The Intake Coordinator receives all incoming complaints, concerns, inquiries and compliments both internal and external stakeholders to VCH and determines the type and urgency of complaint/inquiry received. Will review and perform initial resolve, or may re-direct more complex complaints/concerns to a PCQO Liaison for follow up. The Intake Coordinator maintains the department’s system for tracking, analyzing and reporting client feedback activities in the BC Patient Safety & Learning System (PSLS). Provides analytics support to the Reg...