Guest Experience Agent

Job description

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. At 1 Hotel Mayfair, we believe that luxury and sustainability go hand in hand. We are currently looking for a Guest Experience Agent to join our team and become the face of the guest journey. As a Guest Experience Agent , you will create thoughtful, seamless, and memorable experiences from arrival to departure. You will play a key role in delivering warm, personalised service that reflects our commitment to sustainability, luxury, and genuine care. If you are passionate about people, naturally attentive, and love creating meaningful connections, we would love to hear from you. About the role…: As a Guest Experience Agent, you will: - Welcome guests with a warm, authentic, and professional approach, ensuring every arrival and departure feels effortless and memorable. - Manage check-in and check-out processes efficiently while personalising interactions around e...