Deputy Director, Workforce Operations and Partnerships

Job description

JOB SUMMARY: The Deputy Director of Workforce Operations and Partnerships , performs highly advanced program administration and managerial tasks; works closely with the Managing Director to plan, organize, and direct the day-to-day operations of the workforce system. Works in close collaboration with the management team to develop, implement and assess the effectiveness of operations and service delivery to customers and ensures, workforce system goals, performance and benchmarks are met. Responsible for directing the work of staff to provide exceptional customer service. Must exercise discretion and independent judgment in matters of significance to the management of the workforce system and related operations. ESSENTIAL FUNCTIONS: - Oversees all workforce operations and activities; coordinates the activities of the career centers for maximum efficiency in the delivery of services to customers. - Manages the workforce system according to established policies and procedures to meet all contracted performance measures; in collaboration with other departments, works with allotted budget to serve all customers to meet contracted performance measures and expenditure benchmarks. - Under...