Installation Services Specialist

Job description

Description About the Role: The Installation Services Specialist – Field Service serves as the primary technical support resource for installation partners, ensuring they have the guidance and tools needed to successfully complete installations in the field. This role works closely with installers, service teams, and internal stakeholders to troubleshoot issues, coordinate solutions, and improve overall customer satisfaction. It’s a great fit for someone with a technical mindset who enjoys problem-solving and building strong working relationships. What You’ll Be Doing: - Serve as the first point of contact for installation teams, providing real-time technical support and guidance - Troubleshoot product and installation issues, coordinating with service teams and third-party providers to resolve them - Manage installation-related cases, including documentation, communication, and timely resolution - Build strong relationships with installation partners, dealers, and internal teams - Maintain accurate records and utilize CRM/SAP systems to track cases and support activities Requirements: What We’re Looking For: - 2–3 years of experience in technical support, service, or a related rol...