Head of Aurora Support

Job description

Who we are Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly. The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone. At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech or follow us on LinkedIn . Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We’re searching for a Head of Aurora Support. As Aurora scales its commercial trucking operations, the quality and reliability of our customer support becomes a direct reflection of the product itself. This role owns that experience end-to-end — from the moment a customer contacts us with an issue to the moment it’s resolved — across both frontline support and deep technical engineering. We need someone who is technically credible to lead engineers diagno...