Guest Service Agent

Job description

Now Hiring: Guest Services Representatives (FT & PT) Home2 Suites by Hilton Martinsburg: Are you passionate about hospitality and delivering exceptional guest experiences? Join our award-winning team at Home2 Suites by Hilton Martinsburg! We are currently seeking Full-Time and Part-Time Guest Services Representatives to help us continue setting the standard for outstanding service. About Us: As an award-winning property, we take pride in creating a welcoming, comfortable, and memorable stay for every guest. Our team is dedicated, supportive, and driven by excellence. Position Overview: As a Guest Services Representative, you will be the first point of contact for our guests—setting the tone for their entire stay. This role is perfect for someone who is friendly, detail-oriented, and thrives in a fast-paced environment. Key Responsibilities: - Greet and welcome guests with a warm, professional demeanor - Handle check-ins and check-outs efficiently - Respond to guest inquiries, requests, and concerns - Manage reservations and ensure accuracy in bookings - Maintain a clean and organized front desk area - Collaborate with team members to ensure seamless operations Qualifications: - Pre...