IS Professional, Support Services, Pharma North America

Job description

Job Summary The IS IS Professional, Support Services, Pharma North America acts as the local point of contact for IS services topics pertaining to their location. This person will also be responsible to take ownership / follow up until resolution of any request affecting the sites, administrate the IS Services using the best practices and standard process, provide support for project implementation and work as a point of contact for communication between Organization and IS, escalating and providing bi-directional feedback. Teamwork, cooperation and global thinking are key elements to be successful in this position. This position has specific requirements around the administration and compliance of local Quality processes Job Responsibilities: - Provide local, onsite IS support to our business partners for PC and related equipment & software (PC, Printers, Shop-floor terminals, Thin Clients, Phones…) installation, maintenance, configuration, and removal. - Ticket management and troubleshooting in cooperation with IS Support Center with the goal of to improving customer experience. - Adhere to Aptar IS Standards procedures and documentation. - Coordinate and Provide communication to...