Front Desk Supervisor

Job description

The Study at University of Chicago is currently seeking a Guest Service Supervisor, to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts all guest check-ins/outs, room reservations, requests and inquiries. Under the direction of the Guest Service Manager, the Guest Service Supervisor is responsible for the daily operation of the Front Desk and Living Room. Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences. Salary Range: $23.50/hr: Responsibilities: Have full understanding of job duties within all front desk roles - i.e. Guest Service Agent, Night Audit, Valet and Reservationists. Ensure adherence to hotel policies, procedures, and standards. Ensure efficient and accurate check-in/check-out procedures. Ensure exceptional guest experiences by addressing guest inquiries, concerns, and requests in a timely and professional manner. Have full understanding of software systems, procedures and daily task...