Technical Support Representative

Job description

TECHNICAL SUPPORT REPRESENTATIVE Department: Networks Operations: Reports To: Network Operations Manager: POSITION SUMMARY: As a Technical Support Representative, you are the face of our company and make the first impression on our customers. This is a fast-paced role that requires a shift in focus multiple times per hour and prioritization of work. The Technical Support team handles all incoming tasks such as technical support and dispatch requests, resource coordination and interdepartmental communication. As a Technical Support Representative, your primary function is to respond to customer requests and systems alerts. You will provide day-to-day support to ensure incidents and customer requests are managed in accordance with quality standards and the goals of the company are achieved. We are currently hiring for 1 open position. RESPONSIBILITIES: - Be actively logged in and available to answer all incoming calls from customers with the ability to identify, troubleshoot and resolve their issues. - Monitor inbound emails from customers and automated systems. Create/manage incident and service request in the ticketing system. - Perform troubleshooting, fault identification and exe...